AI Customer Support Assistant
تفاصيل العمل
• Solo capstone: an end-to-end app that classifies customer complaints by intent and sentiment, clusters them by topic, and drafts a suggested reply. • Trained TF-IDF + Logistic Regression for intent classification and MiniLM sentence embeddings + KMeans (5 clusters) for topic clustering on the Bitext customer-support dataset; integrated pretrained sentiment (RoBERTa) and reply-generation (Qwen2.5) models. • Live: nlp-customer-support-analyzer.streamlit.app
مهارات العمل
بطاقة العمل
طلب عمل مماثل
