
In the digital marketing landscape, delivering exceptional customer experiences is essential for building loyalty and driving conversions. One of the most effective ways to understand and improve customer experiences is through customer journey mapping. This process allows businesses to visualize and analyze the various stages a customer goes through when interacting with a brand, providing critical insights into how to enhance every touchpoint. What is Customer Journey Mapping? Customer journey mapping is a visual representation of the steps a customer takes from the moment they become aware of a product or service to the point of purchase, and beyond. It…